FAQs

Contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

Yes, navigate to the “History” tab from Bill Pay widget to review bill payment history. Sort history by date, amount, or other filters. Download or print history options are available.

Yes, from the “Bill Pay Dashboard” select the payee you wish to pay.  Under the Make a Payment area, choose the recurring Frequency from the dropdown menu that you would like to pay the payee.  Complete the remaining information requested in this area and “Submit Payment”.

Payments will reach the payee within 2 business days, and will be deducted from your checking account at the time the payment is sent.

Verify the payment was made by clicking on the “History” tab from Bill Pay widget and review listed historical payments information and status.  If you find a payment did not occur, contact Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.

With Credit Union ONE’s Bill Pay, members enjoy ease in making payments to merchants, service providers, or people. Payments can be made electronically (if merchant/service provider is in our payee database), or by paper check (used for people or service providers; requires manual entry of address).

1. Log In to Digital Banking

2. Locate and click the "Bill Pay" menu widget

3. Agree to Bill Pay disclosure and click "Continue"

4. Click "Add Payee" and choose whether you’re paying a business or a person.  Click "Next"

5. Enter requested payee and account information

6. Click "Add Payee".

7. Complete verification process.

Once the payee is set up, select the payee from the “Bill Pay Dashboard” page, confirm the Pay From account to pay the bill, enter the Amount you wish to pay, determine the payment Frequency, select the date you wish the payment to be delivered on, and click “Submit Payment.” Note that it takes up to 2 business days to deliver an electronic payment and 4 business days to deliver a paper check payment. 

Stop Payments can be completed by contacting Credit Union ONE at 800-451-4292 or visit any Credit Union ONE branch for assistance.